Jeremy Bowen is a Welsh journalist and television presenter. He was the BBC’s Middle East correspondent, based in Jerusalem, between 1995 and 2000 and the BBC Middle East editor from 2005 to 2022, before being appointed the International Editor of BBC News in August 2022.

While Middle East Editor he led the coverage of the 2011 ‘Arab Spring’ and the 2006 war between Israel and Lebanon, for which BBC News was awarded an International Emmy. He also won a first prize at the Bayeux War Correspondent Awards for a Panorama film on the Gaza War of 2009.

Jeremy has also presented numerous documentaries on BBC television and radio. In 2008, he presented a documentary for BBC Two about the 60th anniversary of the establishment of the state of Israel. In 1999 he presented a special programme on BBC One examining the aftermath of the Turkish earthquake. Jeremy also presented the BBC One special following the Asian tsunami.

A seasoned war correspondent, Jeremy has reported from more than 70 countries and has covered conflicts in the Gulf, El Salvador, Lebanon, the West Bank, Gaza, Afghanistan, Croatia, Bosnia, Chechnya, Somalia and Rwanda, Iraq, Algeria and Kosovo.

Daniela is a seasoned professional with extensive experience in the fields of aviation assistance and ground ambulances. Over the years, she has risen through the ranks, starting as an assistance worker and advancing to her current role as Director of Aviation at Airlec, thanks to her unwavering dedication, passion, and exceptional skill set.

With a career spanning over 25 years in financial services, insurance and assistance, Alastair Crossley now leads the Global Travel Solutions team at AXA Partners. He is responsible for the end-to-end value proposition, innovation, commercial framework, customer solution delivery & implementation for the AXA Travel Insurance offering globally.  Having started his career in asset finance, Alastair soon moved into a commercial role in the UK for an automotive data services business, before joining the RAC (Royal Automobile Club) as Head of Motoring Services.  In 2020, Alastair joined AXA Partners to head their Global Roadside Assistance programme, before switching industries to lead the Travel Solutions team. An accomplished public speaker, Alastair regularly covers travel and travel insurance topics from Security to Sustainability and Insuretech to Risk.

Tom Hienckes is the Business Development Manager at European Air Ambulance, where he focuses on customer relations, service expansion and improvement, as well as supporting the day-to-day operations of EAA’s fleet of two Challenger 605s and three Learjet 45XRs. A lifelong aviation enthusiast, Tom studied Aviation Management in Germany, laying the foundation for his career in the industry. He began his professional journey with a global business jet operator, gaining broad experience in both commercial and operational aspects of aviation through various roles in Luxembourg and the United Kingdom.

His passion for aviation, combined with an operational and customer-focused mindset, supports European Air Ambulance’s patient-centred mission to enhance global air ambulance services, with a strong emphasis on operational excellence and quality of care. Tom is fluent in Luxembourgish, German, French, and English, enabling him to build strong relationships across the international air ambulance and travel insurance industry.

José L. Castellanos leads the Global Network at Falck Global Assistance, where he oversees provider relationships worldwide and manages a diverse team across six countries. With more than 25 years of experience in the insurance industry and its ecosystem, José brings a wealth of expertise in managing complex projects, driving international expansion, and optimising supplier relationships. Having pursued studies in four different countries, José offers a truly global perspective and deep cross-cultural understanding. Fluent in Danish, English, and Spanish, he is recognised for his exceptional communication skills, which enable him to excel in stakeholder management and project execution.

As the Commercial Growth Lead for Global Health Benefits (GHB) Europe, Victoria is responsible for developing, implementing, and managing the strategy to profitably grow new business portfolios within new markets/industry verticals, collaborating with new and existing brokers and partners.

Victoria has more than 25 years of experience at Cigna Healthcare and within the global healthcare market. She’s previously held various roles within Cigna Healthcare European Client Management, and Partnerships and Business Development functions.

Victoria holds a Bachelor of Science with Honours in Psychology from the University of Strathclyde and a Master’s degree in International Marketing from the University of the West of Scotland.

She is based in Scotland and outside of work, has a passion for football, which she shares with her two teenage sons, and is a keen runner. She has completed two marathons, most recently participating in the Loch Ness 24-hour team relay race.

Susan Yates, Chief Customer Officer at International Medical Group (IMG), brings over 25 years of passion and dedication to the insurance and global assistance industries. Her career journey has taken her across continents, with significant periods living and working in Japan and Singapore, as well as travel to over 55 countries. This rich international exposure has shaped Susan’s understanding of diverse cultures and the complexities of helping individuals navigate global healthcare systems.

In her role at IMG, Susan leads a dynamic team across the US and UK overseeing 24/7/365 customer care, assistance, networks, medical transport, and claims services. She is dedicated to enhancing customer satisfaction and driving efficiency initiatives within the company.

Susan’s commitment to service extends beyond corporate responsibilities; she actively contributes to the industry by serving on the boards of the Global Assistance and Medical Transport Institute (GAMTI) and the Transformative Leadership Program at Shenandoah University.  As a frequent speaker at industry events, Susan shares her insights and expertise, further enriching the field and fostering collaboration among professionals.

Sebastien Bedu is the General Manager of the Middle East team, based at the International SOS office in Dubai. He joined International SOS as the Branch Manager of MedAire, the Aviation & Maritime division of International SOS, in 2015.

In 2021, Sebastien was promoted as General Manager, GCC, where he led the Commercial and Operations teams for the region. In 2023, Sebastien’s scope was extended to the whole Middle East with a specific focus on International SOS’ Health & Security Travel Risk Management solutions.

Prior to joining International SOS, Sebastien worked for several large corporations where he was the Director of Sales for the Middle East.

With 25 years’ experience of working in UK policing, Jed Stone has performed roles as the Head of ICT and CIO within mainstream policing and managed the delivery programme for the design and development of the UK Counter Terrorism intelligence system used prior to, and throughout, the 2012 Olympics. Jed has led the delivery of national CT intelligence development standards; national intelligence indexing standards; and national CT data review, retention, and disposal standards. He was also instrumental in the design of the working methods and supporting technology used within a multi-agency intelligence Siege/Hostage and CBRNE intelligence cell.

Since leaving the Police and as a director of Issured, Jed has managed the UK’s National Police Chiefs’ Council’s Digital Intelligence and Investigation (DII) programme and now capitalises on Issured’s collective experience in security and defence to develop innovative new products and services to support Law Enforcement, Justice and Victim Support Services.

Alex Thompson is an accomplished international lawyer with over 25 years of experience specializing in legal issues affecting international travelers. Since 2018, he has served as President and CEO of Legaroo Inc., a pioneering company dedicated to providing innovative legal assistance plans for students and corporate travelers across more than 120 countries. Under his leadership, Legaroo has emerged as a trusted resource, delivering tailored solutions to address urgent and unforeseen legal challenges faced by individuals abroad. With a deep expertise in navigating complex global legal landscapes, Alex continues to drive Legaroo’s mission to ensure safety, security, and peace of mind for its clients worldwide.

Guillaume Debaene is the founder of GD TravelMed Assistance, a consultancy specialized in international medical assistance and travel health cost containment. With nearly 15 years of experience in the industry, he currently acts as lead consultant for Mega Assistance Services, supporting their strategic operations and international partnerships. Fluent in English, French, and Spanish, Guillaume brings a global perspective to the evolving landscape of travel and medical assistance.

Mr Sandeep Sharma is the CEO & Founder of Vmarsh Healthcare, a specialised consulting firm focused on Business Strategy, Quality/Performance Improvement & Transaction Advisory Services.

He is also a Member of the Board and Chairman of the Strategy Committee for the European Fertility Society; an Advisory Board Member for the Standards Committee for Global Healthcare Accreditation; and a Jury Member for the European Medical Tourism (EMT) Awards.

Sandeep comes with Techno-commercial experience across Healthcare, Biopharmaceuticals & Life-sciences industry focused on Corporate Strategy & Governance; Medical Tourism Strategy & Planning; Patient Experience Optimization; New Market Entry & Business Initiation/Expansion.